Monitoring progress carefully and frequently is very important at this stage. Since the relationship has been strained, it is safe to assume that normal process for reviewing performance and introducing service improvements has not been working effectively.
May 2009 archive
May 27
Develop Proposals for Remedial Action
Agree to agree. Sit down with all of the key people who can resolve issues and bounce remedial action ideas off each other.
May 06
Research the Problems and Perceptions of Problems
This is the stage where you need to listen, not to justify your actions. This is constructive criticism that you should pay attention.
May 04
Establish Communication Channels
Beyond definitions spelled out in your contract and communicating with the other party, there should be a well documented Service Delivery Plan. This plan gives you a roadmap of services that will be performed, and can be administered through advanced Janitorial Software or CMMS Software to make tracking progress simple & effective.
May 04
Outsourcing Relationships: Challenging Failure (part 1 of 6)
When dealing with a failing outsourcing relationship, getting back on track can be achieved by following a ten step program of improvement.