{"id":106,"date":"2009-06-22T11:15:50","date_gmt":"2009-06-22T18:15:50","guid":{"rendered":"http:\/\/www.psiwebware.com\/blog\/?p=106"},"modified":"2013-09-13T07:01:47","modified_gmt":"2013-09-13T11:01:47","slug":"five-aspects-of-maintenance-quality","status":"publish","type":"post","link":"https:\/\/psiwebware.com\/blog\/cmms-software-7\/five-aspects-of-maintenance-quality\/","title":{"rendered":"Five Aspects of Maintenance Quality"},"content":{"rendered":"<p><strong>Service:<\/strong><\/p>\n<p>Only your client can truly reflect on your service and how well you are doing it.\u00a0 No one else can accurately determine how well you are performing your service.\u00a0 Unless your client performs regular inspections, they will rely on perceptions and tenant satisfaction to make their determination of your net worth.\u00a0 If you are performing your own Quality Inspections on a statistically valid schedule, you may be able to demonstrate some value directly.\u00a0 One of the best ways to show value without doing a lot of work is <a title=\"Facility Maintenance Software\" href=\"http:\/\/www.psiwebware.com\/maintenance\/employee-management\" target=\"_blank\">Facility Maintenance Software<\/a>.<\/p>\n<p><strong>Commitment:<\/strong><\/p>\n<p>Committing to continuous improvement is a very important aspect of quality.\u00a0 This also ties directly into providing superior customer service.\u00a0 Continuous improvement demonstrates a willingness to invest in stronger relationships.\u00a0 When it comes time to evaluate performance, having a strong track record of improvement will likely increase your ability to retain and grow your business with clients.<\/p>\n<p><strong>Willingness:<\/strong><\/p>\n<p>You must be willing to dedicate your time to improving the client relationship.\u00a0 This may mean doing those little things that can improve satisfaction without draining your resources, attending meetings with them, or stopping in on a regular basis to be seen more as a partner in their success.\u00a0 How is this quality?\u00a0 If you have a great relationship, have invested in their satisfaction, and are well known, their perception of satisfaction will be higher.\u00a0 Even when your actual quality of service is excellent, if you fail on willingness, your value to the client may be perceived as average to poor.<\/p>\n<p><strong>Accountability:<\/strong><\/p>\n<p>You have to hire employees that you can count on to get the job done to the best of their ability.\u00a0 If you have employees that are not taking the job seriously, it is time to look for new employees, because their actions directly reflect your company as a whole.\u00a0 Your employees need to be held responsible for their actions and they must value their jobs.<\/p>\n<p><strong>Recognition:<\/strong><\/p>\n<p>If you have achieved a high quality of service, the value of your team should be recognized and marketed both within your company and outside your company.\u00a0 If you have done a good job with the first four areas, your client should be impressed, and they may be willing to help you get new business.\u00a0 Ask if you can use them as a reference.\u00a0 A good group of happy clients can make a tremendous difference when all other areas of your service look the same to new prospects.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unless your client performs regular inspections, they will rely on perceptions and tenant satisfaction to make their determination of your net worth.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_options":[]},"categories":[44],"tags":[6,7],"jetpack_publicize_connections":[],"psp_head":"<title>Five Aspects of Maintenance Quality \u2013 PSIwebware - 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