{"id":194,"date":"2009-08-18T04:26:25","date_gmt":"2009-08-18T11:26:25","guid":{"rendered":"http:\/\/www.psiwebware.com\/blog\/?p=194"},"modified":"2014-02-21T09:03:25","modified_gmt":"2014-02-21T14:03:25","slug":"7-steps-to-providing-remarkable-customer-service","status":"publish","type":"post","link":"https:\/\/psiwebware.com\/blog\/cmms-software-2\/7-steps-to-providing-remarkable-customer-service\/","title":{"rendered":"7 Steps to Providing Remarkable Customer Service"},"content":{"rendered":"<p>Researchers say an unhappy customer will tell an average of ten people about their bad experience.\u00a0 Usually twelve percent of them tell up to twenty people.<\/p>\n<p>A satisfied customer will tell about five people about their positive experience.\u00a0\u00a0 This means bad news spreads a whole lot faster than good news.<\/p>\n<p>Great service strengthens customer satisfaction and can turn ordinary clients into long-term clients.\u00a0 Here are a few ways to increase your customer satisfaction:<\/p>\n<ol>\n<li>Be Accountable &#8211; effectively use good <a title=\"Maintenance Management Software\" href=\"http:\/\/www.psiwebware.com\/cmms\/quality-management.php\" target=\"_blank\">Maintenance Management Software<\/a> or <a title=\"Cleaning Business Software\" href=\"http:\/\/www.psiwebware.com\/janitorial-software\/scheduling.php\" target=\"_blank\">Cleaning Business Software<\/a> to track work performance and client requests.<\/li>\n<li>Listen to your Customers &#8211; be knowledgeable and work to help them find solutions<\/li>\n<li>Be Dedicated &#8211; follow up consistently to meet their needs<\/li>\n<li>Be Respectful &#8211; even when they may frustrate you<\/li>\n<li>Go Above and Beyond &#8211; don\u2019t just focus on immediate profit, give them more than they expect<\/li>\n<li>Be Genuine and Personalized \u2013 take time to customize all correspondence, whether they are notes, emails, or letters<\/li>\n<li>Show them you Care &#8211; Throw in something extra, whether its additional info on the use of\u00a0a product or a genuine smile.\u00a0 Make sure they feel appreciated.<\/li>\n<\/ol>\n<p>The experience of a customer is affected every day you provide service.\u00a0 A satisfied client will provide positive feedback, help you make more money, and even help you get new clients.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Great service strengthens customer satisfaction and can turn ordinary clients into long-term clients.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_options":[]},"categories":[38,45],"tags":[16,6,7],"jetpack_publicize_connections":[],"psp_head":"<title>7 Steps to Providing Remarkable Customer Service \u2013 PSIwebware - Hometown of TAMS<\/title>\r\n<meta name=\"description\" content=\"Great service strengthens customer satisfaction and can turn ordinary clients into long-term clients.\" \/>\r\n<meta name=\"robots\" content=\"index,follow\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/psiwebware.com\/blog\/cmms-software-2\/7-steps-to-providing-remarkable-customer-service\/\" \/>\r\n","jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p2ATPx-38","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/psiwebware.com\/blog\/wp-json\/wp\/v2\/posts\/194"}],"collection":[{"href":"https:\/\/psiwebware.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/psiwebware.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/psiwebware.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/psiwebware.com\/blog\/wp-json\/wp\/v2\/comments?post=194"}],"version-history":[{"count":9,"href":"https:\/\/psiwebware.com\/blog\/wp-json\/wp\/v2\/posts\/194\/revisions"}],"predecessor-version":[{"id":775,"href":"https:\/\/psiwebware.com\/blog\/wp-json\/wp\/v2\/posts\/194\/revisions\/775"}],"wp:attachment":[{"href":"https:\/\/psiwebware.com\/blog\/wp-json\/wp\/v2\/media?parent=194"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/psiwebware.com\/blog\/wp-json\/wp\/v2\/categories?post=194"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/psiwebware.com\/blog\/wp-json\/wp\/v2\/tags?post=194"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}