What is Janitorial Quality?\u00a0 Definitions can vary widely, but at the most basic, Janitorial Quality means ensuring that the service provided consistently meets the expectations of the client.<\/p>\n
Janitorial Quality can be elusive, because clients want to receive what they think they have paid for, but they don\u2019t always agree with their service providers on levels of performance.<\/p>\n
How can you determine if your Janitorial Quality Program is an Expense or Investment?\u00a0 You should start with what you know.<\/p>\n
Do You:<\/p>\n
Perform regular quality inspections?
\nPerform corrective action on deficiencies you find?
\nPrepare quality reports on your inspections and corrections?
\nAttend regular quality meetings within your company and with your clients?
\nCreate Quality Plans?
\nPerform quality training with your staff?<\/p>\n
It might surprise you to know that all of the items listed above are an Expense!<\/p>\n
However, they are all necessary expenses.\u00a0 If you fail to perform the actions above, at some point, your client will surely let you know, which can lead to a bad day or worse.<\/p>\n
So, how do you transform Quality from an Expense into an Investment?<\/p>\n
PREVENTIVE ACTION!<\/p>\n
Using the actions listed above as a road map, Preventive Action can actually pay for all of the efforts you expend on Janitorial Quality.\u00a0 But, Preventive Action is not a simple reaction to problems or complaints.\u00a0 Preventive action involves analysis of Quality performance, including trend and risk analysis, and employee proficiency tracking.<\/p>\n
It is important to do it right, so you can maximize your cost savings and client satisfaction.\u00a0 If tasks are getting done too quickly, chances are that Quality will not be what your clients expected.\u00a0 But, if you focus too much on Quality, tasks will not get done in a timely manner, and it will cost you too much money.\u00a0 It is up to your managers and employees to find the proper balance between the two.<\/p>\n