Step 5: Develop Proposals for Remedial Action
Review and compile the results of the interviews. These results should include your findings of performance data and perceptions within your organization. Analyze your data for trends and reoccurring issues to determine possible actions that could be taken to improve your relationship.
Look for opportunities to:
Deliver quick wins. This will demonstrate to both organizations that you are dedicated to improving your situation and that you will take action wherever necessary.
Create more appropriate performance measurements and stop collecting data on areas that serve no useful purpose.
Uncover areas with the most “bang for the buck”. Focus on low cost options that visibly improve communications and service levels.
“Sell” what is working well within your organization, but might not be fully appreciated.
Initiate actions that will benefit your relationship without incurring significant expenditures. One way to do this is to become more organized and stop wasting manpower. Maintenance Management Software or Janitorial Management Software will save labor and give you a good return on investment. Most importantly, these Facility Management Software systems will give you a framework for Preventive Action.
Step 6: Agree on an Action Plan
Agree to agree. Sit down with all of the key people who can resolve issues and bounce remedial action ideas off each other. Also, encourage contributions and additional ideas for activities that could potentially help you improve the relationship.
Produce a rough draft of your action plan that both parties agree on. Senior management from both companies should approve of this draft. Without approval, neither party can be sure that the other will deliver.
Take your proposal to the problem-solving group that you set up in step 1. Be sure to explain that the draft is based on findings from your investigation and it takes into account both parties’ views.
Next, refine the proposal and finalize the action plan. After this, your problem-solving group now becomes your improvement task force.
In part 5, we will review steps 7 and 8 of Challenging Failure. Step 7 deals with launching the improvement program. Step 8 covers monitoring your progress.