John Harris
Author's posts
Jun 22
Five Aspects of Maintenance Quality
Unless your client performs regular inspections, they will rely on perceptions and tenant satisfaction to make their determination of your net worth.
Jun 22
Work Prioritization to Maximize Value
Although there will be deviations from any plan, having an effective plan for work prioritization in your facilities will improve efficiency and accountability.
Jun 11
Communicate Achievements
Change needs to take place not only on performance, but also the perception of performance.
May 27
Launch the Improvement Program
Monitoring progress carefully and frequently is very important at this stage. Since the relationship has been strained, it is safe to assume that normal process for reviewing performance and introducing service improvements has not been working effectively.
May 27
Develop Proposals for Remedial Action
Agree to agree. Sit down with all of the key people who can resolve issues and bounce remedial action ideas off each other.