Although there will be deviations from any plan, having an effective plan for work prioritization in your facilities will improve efficiency and accountability.
Change needs to take place not only on performance, but also the perception of performance.
Monitoring progress carefully and frequently is very important at this stage. Since the relationship has been strained, it is safe to assume that normal process for reviewing performance and introducing service improvements has not been working effectively.
Agree to agree. Sit down with all of the key people who can resolve issues and bounce remedial action ideas off each other.
This is the stage where you need to listen, not to justify your actions. This is constructive criticism that you should pay attention.